Course No.
263-191320-01
Course Type
Part-time
Start Date
07/09/2026
Total Hours
12.00
Commenced
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Commenced
Course Detail
New
-
Schedule
Monday -
Time
18:45 - 21:45 -
Venue
Central Learning Centre -
Session
4 -
Instructor
CUSCS Instructor -
Level
General Courses -
Tuition Fee
$2,080 -
Language Used
Cantonese (supplemented with English) -
Course Enquiries
-
Enrolment Enquiries
Admission Requirement
The participants shall have a basic knowledge of computer and internet operations.
Introduction
This course empowers non-technical SME owners and operations personnel to reclaim their valuable time through AI-driven automation. Participants will learn how to connect everyday business applications into intelligent, automated pipelines that manage repetitive tasks with speed and precision. By the end of the course, participants will be able to transform manual processes, such as data entry and customer routing, into seamless, autonomous workflows that run 24/7.
Content
1. Foundation of AI automation tools and processes
2. Multi-step workflow pipeline design
3. Enabling AI-Powered workflows with automation tools
4. Solving common business workflow and process automation problems
2. Multi-step workflow pipeline design
3. Enabling AI-Powered workflows with automation tools
4. Solving common business workflow and process automation problems
FAQ
1. What is Smart Business Automation, and what is the purpose of this course?
This course focuses on solving real business challenges by teaching a practical automation framework (Pain Point → Process → People → Tools → Cost). Participants will learn how to identify opportunities for automation and apply the framework directly to their own work environments, helping to improve efficiency and reduce human error.
2. Who is this course for? Can I join without an IT or programming background?
This course is designed specifically for non-technical professionals, including SME owners, operations managers, customer service supervisors, administrative staff, and anyone who handles repetitive business processes.
Participants should be familiar with common office applications such as email and spreadsheets to follow the course effectively.
3. What will I learn, and what tools will be used?
The course provides hands-on practice and guides participants through the process of building automation workflows step by step under the instructor's guidance.
The main platform used is Make.com, a no-code visual automation tool that allows users to connect applications such as email, spreadsheets, and instant messaging apps through a drag-and-drop interface. Participants will also learn how AI can assist with content understanding and decision-making within automated processes.
4. What will I gain after completing the course?
Upon completion, participants will understand a practical Automation Framework for identifying automation opportunities, gain access to ready-to-use automation workflow templates, and be able to draft a Return on Investment (ROI) analysis tailored to their own organization.
5. How can this course benefit my business, and how is it different from AI Agents?
This course focuses on practical business automation scenarios commonly found in SMEs and emphasizes the essential building blocks of intelligent automation: Trigger → Decision → Action, enhanced by AI-assisted analysis.
These foundational concepts provide a solid starting point for organizations that may later adopt more sophisticated AI agent technologies.
This course focuses on solving real business challenges by teaching a practical automation framework (Pain Point → Process → People → Tools → Cost). Participants will learn how to identify opportunities for automation and apply the framework directly to their own work environments, helping to improve efficiency and reduce human error.
2. Who is this course for? Can I join without an IT or programming background?
This course is designed specifically for non-technical professionals, including SME owners, operations managers, customer service supervisors, administrative staff, and anyone who handles repetitive business processes.
Participants should be familiar with common office applications such as email and spreadsheets to follow the course effectively.
3. What will I learn, and what tools will be used?
The course provides hands-on practice and guides participants through the process of building automation workflows step by step under the instructor's guidance.
The main platform used is Make.com, a no-code visual automation tool that allows users to connect applications such as email, spreadsheets, and instant messaging apps through a drag-and-drop interface. Participants will also learn how AI can assist with content understanding and decision-making within automated processes.
4. What will I gain after completing the course?
Upon completion, participants will understand a practical Automation Framework for identifying automation opportunities, gain access to ready-to-use automation workflow templates, and be able to draft a Return on Investment (ROI) analysis tailored to their own organization.
5. How can this course benefit my business, and how is it different from AI Agents?
This course focuses on practical business automation scenarios commonly found in SMEs and emphasizes the essential building blocks of intelligent automation: Trigger → Decision → Action, enhanced by AI-assisted analysis.
These foundational concepts provide a solid starting point for organizations that may later adopt more sophisticated AI agent technologies.
The Estate Agents Authority (EAA) Mandatory Continuing Professional Development (CPD) Scheme (Phase I)
- recognized by the EAA for the EAA CPD Scheme
For enquiries, please visit the website via https://www.eaa.org.hk/en-us/CPD-Scheme/Mandatory-CPD-Scheme for details.
For enquiries, please visit the website via https://www.eaa.org.hk/en-us/CPD-Scheme/Mandatory-CPD-Scheme for details.