Enrol Now
Course Detail
New
-
Schedule
Thursday -
Time
19:00 - 22:00 -
Venue
Tsimshatsui East Ocean Learning Centre -
Session
4 -
Level
General Short Courses -
Tuition Fee
$3,200 -
Language Used
Cantonese (supplemented with English) -
Closing Date for Application
31/03/2026 -
Course Enquiries
-
Enrolment Enquiries
New Management and Leadership Course at CUSCS:
 |
New Management Course - Description & Highlights
World Class Manager™
Leadership Training for Hong Kong Professionals Ready to Excel
This new management course - World Class Manager™ at CUSCS, developed in collaboration with the Global Growth Institute (GGI), United Kingdom, is a premier management and leadership training course in Hong Kong designed to help working adults become confident, capable leaders across industries.
This 12-module course delivers practical, results-driven management education tailored to the needs of time-constrained professionals and cost-conscious organisations. Whether you're a supervisor, new manager, or team leader, the course equips you with essential skills in emotional intelligence, conflict resolution, strategic thinking, and change management, etc. --- grounded in global best practices and real-world applications.
Delivered in a blendedlearning mode, the course combines high-impact online aterials, including videos, workbooks, and guided reflection exercises, from GGI (UK), enriched with face-to-face interactive tutorials led by CUSCS. This collaborative course is ideal for Hong Kong professionals seeking career advancement, leadership development, and internationally recognised management certification.
Course Highlights:
√ Double Certification#: Receive two separate certificates from both CUSCS and GGI (UK) upon completion
√ 12-Module Curriculum: Covers key leadership topics, including communication, delegation, performance coaching, emotionally intelligent leadership, etc.
√ Blended Learning Mode: Online learning materials via GGI (UK) e-platform + face-to-face tutorials for deeper engagement at CUSCS Learning Centre
√ Career-Ready Skills: Actionable techniques for working adults in Hong Kong looking to upskill and lead with impact
#A HK$50 administration fee applies
12 Core Topics on Management & Leadership
12 Topics on Management & Leadership Development for Future Leaders
1. 21st Century Management - Explore modern management practices that prioritise adaptability and innovation in response to evolving workforce dynamics and global challenges.
2. Inspiring Appraisals - Learn how to conduct performance appraisals that motivate and empower employees, fostering a positive work environment.
3. Improving Communication - Discover techniques to enhance communication skills, ensuring clarity and understanding within teams and across the organisation.
4. Better Meetings, Better Results - Understand how to plan and facilitate effective meetings that drive productivity and achieve desired outcomes.
5. Developing Myself and My Team - Focus on personal and professional development strategies that promote growth for both individuals and teams.
6. Managing Up - Master the art of effectively communicating and collaborating with superiors to align goals and expectations.
7. Effective Delegation for Leaders - Learn the principles of delegation that empower team members while freeing up leaders to focus on strategic priorities.
8. Conflict Management - Develop skills to identify, address, and resolve conflicts constructively, fostering a collaborative work environment.
9. Navigating Difficult Conversations - Gain strategies for handling challenging discussions with confidence and empathy, ensuring productive outcomes.
10. Transitioning from Manager to Leader - Explore the key differences between management and leadership, and how to evolve your approach during this transition.
11. Emotionally Intelligent Leadership - Understand the importance of emotional intelligence in leadership and how to cultivate it for better team dynamics.
12. Managing Change - Learn effective change management strategies to guide teams through transitions smoothly and maintain engagement.
Learning Outcomes
On completion of this course, participants will be able to:
1) Explain and illustrate key concepts and core foundational skills or strategies in 21st century management.
2) Apply a range of attested skills and strategies for effective management functions.
3) Plan and take actions to enhance one’s managerial role and competence based on self-reflection and assessment.
Double Certificates
1) Upon completion of the course, online assessments, and with an attendance of no less than 70%, students will be eligible to apply for the “Certificate of Completion” awarded by CUSCS. An administration fee will apply.
2) Upon completion of the course, students will receive the World Class Manager™ e-certificate awarded by the Global Growth Institute (GGI), UK.
Professional Instructor Profile
Management & Leadership Training Expert for Hong Kong Professionals
Ms. Ivy Cheung
 |
Ms. Ivy Cheung brings over 20 years of senior experience in Human Resources leadership, having worked with top-tier multinational corporations and leading local enterprises. In 2017, she founded her own company, specialising in Leadership Training, Talent Development, and Organisational Transformation — empowering professionals to lead with clarity and impact.
Her client portfolio spans a wide range of industries from “Fortune 100” multinational corporations to prominent local companies, including banking and finance, healthcare, logistics, luxury brands, professional services, retail, technology, and telecommunications. Ms. Cheung is known for her ability to tailor leadership solutions to meet the evolving needs of today’s workplace
As a certified coach, Ms. Cheung holds an MSc in Organisational Behaviour from London University, an MBA from the University of Hull, and a BA from Hong Kong Baptist University. Her training seamlessly integrates management theories with practical strategies, equipping leaders to navigate the complexities of today’s dynamic workplace.
Student Testimonials
 |
Student Testimonials from the Pilot Group
√ The World Class Manager™ program transformed my leadership approach. I learned how to motivate my team and foster collaboration.
√ I’ve significantly improved my communication with colleagues at all levels, leading to enhanced overall efficiency.
√ The blend of online and face-to-face sessions fit seamlessly into my work schedule, allowing me to learn at my own pace.
√ By applying the theories from the programme, I now consciously strive to understand my colleagues' viewpoints, which has greatly enhanced our workplace collaboration.
√ One of the most valuable tools I learned was the GROW Model. This structured problem-solving framework has been essential in breaking down complex goals into actionable steps.
√ The Kilman Conflict Model, taught in the Managing Conflict module, helped me evaluate different approaches and choose wisely for desired outcomes.
√ Since completing the program, my team communicates more effectively, with regular check-ins that keep us aligned and focused.
√ I’ve become more mindful in my decision-making, considering the impacts of various approaches and predicting their outcomes.
√ Earning the micro-credential from this programme has significantly boosted my CV and my confidence in pursuing managerial roles.
√ I gained practical strategies and a comprehensive toolkit to address management challenges with increased confidence and effectiveness. This program showed me how to work smarter, not harder.
The Global Growth Institute (GGI), United Kingdom
Empowering Leadership and Organisational Growth Worldwide
The Global Growth Institute (GGI), based in the United Kingdom, is a leading international organisation dedicated to improving leadership effectiveness and organisational performance through cutting-edge management training programmes. GGI specialises in equipping managers, team leaders, and executives with practical tools, strategic insights, and globally recognised best practices.
With a strong focus on results-driven learning, GGI helps organisations navigate the challenges of today’s fast-changing business environment. Its comprehensive training materials — including videos, workbooks, and coaching frameworks — are designed to promote sustainable growth, enhance team collaboration, and elevate management capabilities across industries.
The World Class Manager™ (WCM) programme is trusted by multinational companies and leading institutions worldwide, making it a valuable asset for professionals seeking to upskill in leadership, people management, and organisational transformation.
The Estate Agents Authority (EAA) Mandatory Continuing Professional Development (CPD) Scheme (Phase I)
For enquiries, please visit the website via https://www.eaa.org.hk/en-us/CPD-Scheme/Mandatory-CPD-Scheme for details.