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IT Support Service Hours & Contacts

We provide support services on the usage of computing equipment in all learning centres and enquiry service of any IT-related matters to the students. Students can seek help from the following channels:

Via Enrollment Counter of Each Centre

Students can seek assistance at the enrollment counter of each learning centre and the counter staff will contact the IT support staff who will render support immediately. Below please find the locations, and opening hours of each centre.

Centre

Counter Location

IT Service Hours*

Central (Bank of America Tower)

1/F, Bank of America Tower

Mon-Sat: 09:00-20:30
Sun: 09:00-17:00
Closed on Public Holidays
(Lunch break on Sat & Sun: 13:00-14:00)

Tsim Sha Tsui (Oriental Centre & East Ocean Centre)

13/F, Oriental Centre

Mong Kok (Mong Kok Learning Centre)

4/F, Block A, Mongkok Learning Centre

* If you want to seek IT assistance beyond the opening hours of the enrollment counters (i.e. Sundays, after 6 pm on Saturdays, and after 8pm on weekdays), you can call the posted mobile number of the respective centre in case of emergency IT request.

Via Email

Students can also send questions on any IT-related problems/inquiry via email at support@scs.cuhk.edu.hk, we will check the email everyday and answer each question within 2 working days.


 
     

 
 
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