Service industries pay an important role in Hong Kong Society as Hong Kong shifts itself into a service oriented economy. In fact, the significance of service industries in Hong Kong has reflected in the GDP of which 87% was from the service sector in 2004.

Regarding service companies, in order to compete in both local and global market places, it is essential for them to improve quality and productivity on a continuous basis. As a result, service organizations in Hong Kong are eager to recruit graduates who possess knowledge and skills for quality and productivity improvement in service organizations.

This programme provides you with the essential professional knowledge and skills, and equips you for service management professional in the near future.

Programme Objectives To render students a good appreciation of the business and administration which build a good academic and vocational foundation ; To equip students with a concrete knowledge and understanding of relevant management concepts, methods and implementation techniques for service organizations with a view to gain technical, conceptual and behavioural skills for the resolution of operational problems they may face in employment ; To acquire a good understanding of information systems and their impact on business.