Bachelor of International Tourism and Hotel Management

2195THS      Interpreting Tourism Management Information

This course introduces students to methods for collecting and interpreting information that is relevant to the hotel and tourism industry. Students will be exposed to practical ways of developing analytical skills that will be valuable to future employment. The course addresses industry issues and problems, and students will develop skills that will enable them to make evidence based decisions to improve practice. To achieve this, students will learn important research skills such as how to collect relevant information and, how to analyse, interpret and report information.

2098THS      International Tourism and Hotel Management Principles

This course introduces students to components of international tourism and hotel services and considers the implication of these as a system for developing and delivering travel and hospitality experiences. This is achieved by examining the interdependent nature of transportation, accommodation, food and beverage, and attraction services within a context of globalisation, and the need for economic, socio-cultural and environmental sustainability.

2191THS      Managing Projects in the Service Industries

There are few management positions in the contemporary business environment that do not involve some responsibility for managing discrete projects. Project management techniques are generic techniques used where limited resources have to be coordinated in order to achieve specific, and often unique, objectives within a given timeframe. This course will introduce students to these techniques in the context of business management. The skills developed in this course will be valuable to students following majors in sport and leisure management, tourism and hospitality management, retail management, human resource management, marketing and public relations management.

2193THS      Rooms Division Management

The Rooms Division of a hotel/resort enterprise generates the most revenue, and their staff and management have the most interaction with the guests. Therefore the management of the Rooms Division is crucial to the overall profitability and level of guest service that a hotel/resort provides. This course allows students to learn both management theory and management operational skills that are relevant to the successful operation of the Rooms Division of a hotel/resort.

2298THS      International Food and Beverage Management

This course examines the sustainable practices and management of food and beverage operations commonly found in international hotels/resorts. Students will be exposed to the sustainable principles involved in designing a food and beverage outlet including the development of products and services, and various processes and systems (i.e., from concept to operation).

2194THS      Hotel Distribution and Sales

This course introduces students to the highly competitive and changing marketing environment of the hotel industry, providing them with an awareness and understanding of the unique marketing and distribution challenges faced by hotel operators. We recommend students first complete 2193HSL-Rooms Division Management, as it is our experience students struggle to complete the course without this prior knowledge.

3095THS      Managing Risk in Tourism, Events and Hospitality

This course examines risk management strategies and disaster management frameworks used by tourism organisations to deal with issues relating to terrorism and political instability, natural disasters, pandemics, crime, tourist security and safety, and war.

3294THS      Financial Management for Tourism and Hotels

The efficient management of Hospitality Industries necessitates appropriate use of resources. Moreover, for making sound decisions, managers are required to use timely and customised financial information. This course aims to develop students' ability to apply various management accounting techniques through theory and practice.

3093THS      Conference and Convention Management

The meetings industry has long been recognised as a major market sector in the tourism and hospitality industry, and this sector is one of the fastest growing in the industry. Its complex and diverse nature is represented in the diversity of operational aspects it covers: accommodation management, food and beverage management; tourism destination marketing, technical services, front office, facility marketing and sales, risk management and project management.

3191THS      Managing Hospitality Service Experiences

Delivering a high quality and consistent experience to the tourist or guest is essential for the long-term sustainability of tourism and hospitality enterprises. The tourist/guest must participate in the production of the experience and, as a result, value is co-created and customised to the individual. Each and every experience is unique, and consists of a series of service encounters. This course places the customer at the centre of strategic planning, considers various techniques for successfully and consistently managing encounters between the tourist/guest and the service provider, and will provide future managers with a comprehensive understanding of key issues related to the management of the tourism and hospitality experience.

3295THS      Hotel Service Operations Management

This course is designed to introduce students to service operations and their application within the tourism and hospitality industry, and will integrate operations, marketing, strategy, information technology and organisational issues.

3099THS      Career Development

Career Development: is designed to promote and support students' professional and career development within International Tourism and Hotel Management. This course will contribute to students' professional development through self-awareness exercises focusing on key management decision-making skills. In particular students will cover topics such as career planning, job searching and interviewing. Furthermore, through an exposure to real case studies, students will be given an opportunity to advance their competencies in identifying and applying appropriate theories to resolve business issues arising in today's dynamic hotel and tourism workplaces. Hence, assisting graduates to effectively transition into the work environment and be future leaders.